At Safe Baby Goods, your satisfaction and your baby's safety are our top priorities.
We are committed to providing a smooth and transparent return process so you can shop with confidence.

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Eligibility for Returns

We offer a 14-day return window, counting from the day you receive your order.

To be eligible for a return, items must be:

• Unused, unworn, and in original condition.

• In the original packaging, with all tags and included accessories.

⚠️ Important:
For safety and hygiene reasons, certain items cannot be returned once opened, including:

• Pacifiers & teething toys

• Feeding bottles & utensils

• Breastfeeding accessories

• Diapers and wipes

Items showing signs of wear, damage, or alteration will not be eligible for return.

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Free Returns for Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, we will cover the return shipping costs and provide a full refund or replacement.

To report an issue, please contact our support team within 7 days of receiving your order and include clear photos of the problem.

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Returns for Other Reasons

If you would like to return an item due to change of mind, sizing, or preference:

• The customer is responsible for return shipping costs.

• Refunds will be issued minus the original shipping fee once the item is inspected and approved.

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How to Request a Return

1. Contact our Customer Support at support@safebabygoods.com within 14 days of receiving your order.

2. Include your order number and a brief description of the reason for return.

3. Our team will send you detailed return instructions and the approved return address.

4. Ship your return using a reliable courier service such as UPS, FedEx, or DHL.

⚠️ Note:
Returns sent via standard postal services will not be accepted to ensure safe and timely handling.

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Refunds

• Once your return is received and inspected, we will notify you of its approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Processing time may vary depending on your bank or payment provider.

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Exchanges

We do not offer direct exchanges.

If you need a different size, color, or style:

1. Place and pay for a new order with the desired item.

2. Request a return for the original item.

3. Once the return is received and approved, you will be refunded for the first order.

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Important Note

Our baby products are carefully selected with safety in mind.
Please inspect items upon delivery and handle them with care when deciding whether to keep or return them.